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SUMMARY:What’s New in Dynamics 365 CRM Apps
DESCRIPTION:Microsoft’s spring 2026 release brings new capabilities across Dynamics 365 CRM. This session is a practical walkthrough of what’s changing in Sales\, Customer Service\, Customer Insights – Journeys (CIJ)\, and Field Service. \nWe’ll cover: \n\nSales: AI-driven updates that help sellers build pipeline\, enrich opportunities and stay on top of next steps with proactive Copilot support.\nCustomer Service: More “agentic” capabilities across case management\, email/customer intent\, quality evaluation and knowledge\, plus better admin/supervisor visibility.\nCustomer Insights – Journeys (CIJ): Practical journey improvements that help teams keep messages relevant and take action from journeys.\nField Service: Updates focused on technician productivity and scheduling\, including smarter resource scheduling\, stronger mobile reliability\, and AI‑assisted tools.\n\nYou’ll leave with a clear view of what’s new\, what’s worth trying now and what to plan for later in the wave. \nRegister Now
URL:https://www.boyerassoc.com/event/whats-new-in-dynamics-365-crm-apps/
LOCATION:Online
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