Advances in artificial technology can give your company a boost in productivity. You can assign mundane tasks and questions to virtual agents, accelerating your team’s ability to get to the issues that truly need a human touch.
With Power Virtual Agents you can deflect common customer questions to “chat bots” and free up your staff to tackle more complex questions and issues. These bots use natural language processing to interpret what is being asked and find the correct topic to help the user.
Power Virtual Agents includes powerful analytical tools to allow you to monitor the performance of your bots and pinpoint any areas that need improvement. For example, if your customers consistently ask questions about billing but the bot doesn’t know the answer, you can enhance the topic set to include answers to those common questions.
Power Virtual Agents also includes a native hand-off to the Dynamics 365 Omnichannel support framework as well as connection points to transfer chats to any other chat platform. This ensures a warm hand-off for the user from the bot to a human agent.
Improve the efficiency of your organization with virtual agents that can handle the small tasks so you can focus on more meaningful work. Contact us to learn more about our Power Virtual Agents consulting services.