Your Microsoft Dynamics Support Partner
When something breaks within your software system, you lose valuable work hours and risk missing key deadlines. When your system is down, it’s “all hands-on deck.”
We understand the critical nature of getting back on line. That’s why we’re dedicated to quality support. Whether you have operational or technical questions about your Microsoft Dynamics software or require trouble-shooting assistance, we stand ready to engage.
Our support technicians will work tirelessly to solve issues within your software, often resolving the problem during initial contact. We will get you back to normal operations as quickly as possible.
Basic Dynamics ERP Support
Our break-fix support entitles you to assistance with issues within any Dynamics ERP software, including:
- Identifying and resolving errors
- Data entry problems and best practices on data entry
- Questions about running reports and periodic update processes
- Quick Query (SL) or SmartList (GP) questions
- Server connectivity issues
- Batch posting problems
- Questions about processing transactions
- Support for implemented modules
- Support for customizations that were originally implemented by Boyer
- Applying hot fixes when bugs are discovered
- Escalation to Microsoft support for issues requiring specific vendor expertise
Continuous Improvement Support for Dynamics GP
If you’re looking to maximize your current investment into Dynamics GP and stay up-to-date with annual upgrades, this is the plan for you. Through our Continuous Improvement Support offering, Boyer & Associates offers continuous support and services, including bug fixes, new features and the latest tax updates.
“Boyer and Associates have provided excellent support in the 3 years that I have been with Grain Millers. They have always been very responsive when I submit a ticket for an issue we are having.“
Mary Ronnei, Business Process Analyst at Grain Millers