Dynamics 365 Customer Service ensures your business delivers the best customer service experience to your customers. Knowing your customers enables you to personalize each experience and optimizes your agents’ productivity so you can earn customers for life.
Choose from several app experiences depending on your support organization’s needs. Customer data is stored in a common data service, so you can work with and understand your customers across any app.
Customer service offers a robust solution for customer issue management. Meet your customers where they need help. Omnichannel enables you to create issues from web, phone, social media, live chat, and chatbots. Give your support staff a single interface to manage all of their interactions with the Customer Service Workspace app.
Use the Dynamics 365 knowledge base as a single source of truth for all your support information. Working a case? Email a knowledge base article to your customer with just a few clicks. Configure your knowledge base with Power Apps Portals and allow your users to log in and browse. Capture feedback from users and customers with a simple thumbs up / thumbs down and use the feedback to continuously improve your knowledge base and increase case deflection and first-touch resolutions.