Not every client requires the same level of support. Some want to do the work themselves, with perhaps just a bit of guidance from an experienced software consultant. Others need a lot more assistance. Still others don’t want to have to worry about the details and would rather pay a capable Microsoft partner do the heavy lifting for them.
No matter which category best describes you, Boyer’s Managed Services & Support offer just the right fit. Each of our managed service plans breaks down into four tiers: Basic, Standard, Premium and Custom. These tiers determine your monthly pricing and are based on your company’s complexity of operations and desired level of assistance.
This tailored format allows us to give you exactly the support you need. We can design a support and services plan across your Microsoft business applications including for Dynamics ERP, CRM and Power Platform.
FAQ: What is a Managed Service Provider? According to Gartner, a Managed Service Provider, or MSP, is a company that offers “continuous, regular management, maintenance and support” of IT and software.
Our Managed Service & Support Plans
Basic support is the Foundation
Our Foundation plan gives you access to basic break-fix software support, live troubleshooting and escalation of Microsoft support tickets as needed. You also get an annual health check. Pricing starts at $500 per month.
Plus, add project backlog
Foundation Plus is our most popular managed service offering. It takes a proactive approach to your collective software systems, continually finetuning them to increase your company’s efficiency.
In addition to on-demand support, you get a recurring meeting with a dedicated Microsoft advisor. Together you create a backlog of priority software improvements that Boyer’s software consulting team then delivers.
You are also entitled to ongoing training as well as regular education on the latest features, best practices and expert tips related to your supported software solution.
Our Foundation Plus plan ensures you are getting the maximum ROI for your Microsoft software investment. Pricing starts at $3,000 per month for a biweekly meeting while higher tiers get you more frequent meetings and quicker turnaround on new features.
Get office hours with expert Advisors
With our Advisors plan, you take ownership of your own software implementation project. We simply provide you with advice and best practice suggestions along the way.
These plans consist of a recurring “office hours” meeting with a dedicated Microsoft advisor. The agenda is up to you. We can answer questions and offer suggestions for a project you’re currently completing, or we can discuss your future goals, priorities and best steps for getting there.
You also get access to our phone and email support as well as any education on the latest features and expert tips for your Microsoft software solutions.
Pricing starts at $800 per month for two office hour sessions. Each session is two hours long.
Customer Story: See how Plunkett’s Pest Control used Boyer’s managed support plan to implement a Power App that lets them manage their vehicle fleet.
Benefits of Managed Support
A managed services support plan offers so much more than basic support. Traditional support plans are reactive, fixing what’s broken. Managed services take a much more proactive approach. Paired with support, they make sure you are covered for both immediate fixes and future improvements.
Here are 7 key benefits to opting for a managed service and support plan:
- Known cost
- Expert care
- Regular meetings
- Proactive approach
- Resource savings
- Money savings
- Increased efficiency
