Not every client requires the same level of support. Some want to do the work themselves, with perhaps just a bit of guidance from an experienced software consultant. Others need a lot more assistance. Still others don’t want to worry about the details and would rather pay a capable Microsoft partner do the heavy lifting.
No matter which category best describes you, Boyer’s Managed Services & Support offer just the right fit. We can design a support and services plan across your Microsoft business applications, including Dynamics ERP, CRM and Power Platform. This tailored format allows us to give you exactly the support you need.
FAQ: What is a Managed Service Provider? According to Gartner, a Managed Service Provider, or MSP, is a company that offers “continuous, regular management, maintenance and support” of IT and software.
Our Support Plans
Get started with Standard Support
Boyer’s basic support plan consists of reactive break-fix support, live troubleshooting and escalation of Microsoft support tickets as needed. This is billed at the customer’s hourly rate as traditional time and materials support.
Go big with Ultimate Support
This plan lets you pre-purchase blocks of support hours at a discounted rate. T&M hours can be pre-purchased in bundles of 25, 50, 75 or 100. Ultimate Support includes a dedicated resource along with a 4-hour Service Level Agreement (SLA).
Trust the experts with Active Advisors
This monthly subscription support plan includes regularly recurring meetings with a dedicated consultant. Choose from 2, 4 or 6 sessions per month. Designed to help you support and enhance the skills of your in-house team, Active Advisors lets you own the tech while relying on an exert for best practice guidance to advise you on next steps.
Get software enhancements with Foundation Plus
Our most popular subscription support plan includes break-fix support PLUS ongoing product enhancements to the software solutions being supported (Business Central, CRM and/or Power Platform).
Foundation Plus takes a proactive approach to your collective software systems, continually fine-tuning them to increase your company’s efficiency. In addition to on-demand support, you get a recurring meeting with a dedicated Microsoft advisor. Together you create a backlog of priority software improvements that Boyer’s software consulting team then delivers.
We understand that every organization has unique support needs. Some prefer to be hands-on in every aspect of their business. Others value expert guidance, and some just want to hand off those complex tasks. That’s where Boyer comes in with customized options in our Microsoft Dynamics Managed Services and Support.
Customer Story: See how Plunkett’s Pest Control used Boyer’s managed support plan to implement a Power App that lets them manage their vehicle fleet.
Our Managed Services
As with our support plans, we’ve also got a range of service plans to make sure your business gets exactly the help it needs. Our services can help you get started quickly — or scale — with Microsoft Dynamics ERP, CRM, or the Power Platform.
Accelerate implementations
Kickstart your implementation project with a packaged offering designed to get you up and running quickly with Microsoft Dynamics solutions. Each of these quick-start implementations include post-go-live support and enhancements to help you continue tweaking your new ERP or CRM system to your company’s specific needs.
Set up an intro call with our sales team to get started today!
Additional monthly services
We have several other services and solutions that can be added on a monthly basis.
Boyer’s Managed Services & Support plans ensure that businesses receive the precise level of assistance they need. Opting for a managed service provider like Boyer not only ensures expert care and proactive solutions. It also offers a strategic approach to IT and software management, leading to cost savings, increased efficiency, and a maximized return on investment.
Benefits of Having a Managed Service Provider
A managed services support plan offers so much more than basic support. Traditional support plans are reactive, fixing what’s broken. Managed services take a much more proactive approach. Paired with support, they make sure you are covered for both immediate fixes and future improvements.
Here are 7 key benefits to opting for a managed service and support plan:
- Known cost
- Expert care
- Regular meetings
- Proactive approach
- Resource savings
- Money savings
- Increased efficiency
Choosing MSP experts like Boyer isn’t just about getting personalized care and proactive solutions. It’s also a strategic approach to IT and software management that can lead to cost savings, increased efficiency, and a maximized return on investment.
How to find a good MSP for Microsoft software solutions
What is a Managed Services Provider and how do I find a good one? Check out our blog, 7 signs of a good MSP for Microsoft software solutions.
