Not every client requires the same level of support. Some want to do the work themselves, with perhaps just a bit of guidance from an experienced software consultant. Others need a lot more assistance. Still others don’t want to have to worry about the details and would rather pay a capable Microsoft partner do the heavy lifting for them.
No matter which category best describes you, Boyer’s Managed Services & Support offer just the right fit. We can design a support and services plan across your Microsoft business applications including for Dynamics ERP, CRM and Power Platform. This tailored format allows us to give you exactly the support you need.
We understand that every organization has unique support needs. Some prefer to be hands-on in every aspect of their business, while others value expert guidance, and some just want to hand off those complex tasks. That’s where Boyer comes in with customized options in our Microsoft Dynamics Managed Services and Support.
We’ve got a range of service plans, from Basic to Custom, to make sure your business gets exactly the help it needs, whether it’s for Microsoft Dynamics ERP, CRM, or the Power Platform.
Choosing MSP experts like Boyer isn’t just about getting personalized care and proactive solutions. It’s also a strategic approach to IT and software management that can lead to cost savings, increased efficiency, and a maximized return on investment.
Boyer’s Managed Services & Support plans ensure that businesses receive the precise level of assistance they need, whether it’s for Microsoft Dynamics ERP, CRM, or the Power Platform. Opting for a managed service provider like Boyer not only ensures expert care and proactive solutions. It also offers a strategic approach to IT and software management, leading to cost savings, increased efficiency, and a maximized return on investment.
FAQ: What is a Managed Service Provider? According to Gartner, a Managed Service Provider, or MSP, is a company that offers “continuous, regular management, maintenance and support” of IT and software.
Our Support Plans
Basic support is the Foundation
Our Foundation plan gives you access to basic break-fix software support, live troubleshooting and escalation of Microsoft support tickets as needed. You can choose to use this support for one or multiple Microsoft solutions, depending on your existing systems and related needs.
This plan includes submission of three support tickets per month, with the option to purchase more when the need arises. Pricing starts at $500 per month.
Plus, ongoing software enhancements
Our most popular support plan includes the above PLUS ongoing product enhancements to the software solutions being supported (Business Central, CRM and/or Power Platform).
Foundation Plus takes a proactive approach to your collective software systems, continually fine-tuning them to increase your company’s efficiency. In addition to on-demand support, you get a recurring meeting with a dedicated Microsoft advisor. Together you create a backlog of priority software improvements that Boyer’s software consulting team then delivers.
Our Foundation Plus plan ensures you are getting the maximum ROI for your Microsoft software investment. Pricing starts at $3,000 per month for a biweekly meeting.
Our Managed Services
Once you’re on a Boyer support plan, you can kickstart an implementation project or add monthly services.
Our fixed-fee “Accelerators” get you up and running quickly with Microsoft Dynamics solutions. Whether you’re looking to get started with a pared-down version of Dynamics 365 Sales or Business Central, or want to add financial reporting dashboards, we’ve got you covered.
Additional monthly services
We have several other services and solutions that can be added on a monthly basis, including fractional accounting, Boyer ERP Connect and our “Advisors” sessions. To learn more, download our complete Managed Services & Support offerings guide today.
Benefits of Having a Managed Service Provider
A managed services support plan offers so much more than basic support. Traditional support plans are reactive, fixing what’s broken. Managed services take a much more proactive approach. Paired with support, they make sure you are covered for both immediate fixes and future improvements.
Here are 7 key benefits to opting for a managed service and support plan:
- Known cost
- Expert care
- Regular meetings
- Proactive approach
- Resource savings
- Money savings
- Increased efficiency