Microsoft Solutions
Boyer is your trusted consultant and partner for all things Microsoft. From Microsoft CRM & ERP to Office 365 to the latest innovations like AI & Copilot, we help businesses get the most out of their Microsoft solutions. Whether it’s boosting productivity, enhancing collaboration or streamlining operations, our team guides you every step of the way to ensure your technology works for you.
Consulting & Support Services
A top Microsoft-designated partner for Business Applications and Modern Work, Boyer & Associates has more than 30 years of experience helping customers maximize their Microsoft investment. We can implement, support and connect your software systems, ensuring that your technology is optimized to meet your unique needs.
Not quite sure what solution you need? We get it. Microsoft’s tech stack can get a bit confusing — but not to worry. Our solution architects will start by understanding your pain points to help you identify the best combination of Microsoft-based solutions to solve your business problems and streamline your company’s operations.
With decades of experience helping customers implement new Microsoft software, Boyer’s tried-and-true framework will put you on the path to success. We specialize in on-premise to cloud migrations, “quick start” packaged implementations and full-scale customized implementations.
Disparate systems can cause headaches, slow productivity and create faulty data. Boyer can help you connect your Microsoft software, third-party systems and custom solutions to streamline operations across the company. If you’ve got a specific piece that requires customization, we can do that too.
With over 30 years in the software industry, Boyer has developed proprietary solutions that address real-world gaps for our customers. From Focused Fundraising to custom AI agents and more, we deliver practical innovations to help customers keep moving forward.
Microsoft sells most of its licensing through third-party CSPs like Boyer. More than simply transacting licenses, we can help you determine which licenses you truly need, get you the best deal and manage your licensing going forward.
A Managed Service Provider (MSP) takes a proactive approach to managing your technology. Instead of reacting to problems as they happen, an MSP provides ongoing support and strategic guidance to keep your systems running smoothly.
Boyer’s managed services go beyond basic “break-fix” support. As a Microsoft solutions partner, we provide expert care for your ERP, CRM, and Power Platform solutions, helping you maximize your investment. Our plans offer predictable costs, increase efficiency, and free up your internal teams to focus on core business tasks.
Industries We Support
We understand that different industries have unique needs, and that there is no such thing as “one-size-fits-all” when it comes to implementing a CRM or ERP solution. Boyer has more than 30 years of experience in tailoring Microsoft solutions across a wide (but semi-specific) range of industries.
Boyer has been serving mission-driven organizations since day one. As a trusted Microsoft Tech for Social Impact partner, and launch partner for Microsoft Cloud for Nonprofit, we bring a deep level of expertise to the sector.
Boyer delivers Microsoft-powered solutions for manufacturers seeking to modernize operations, improve supply chain visibility, and drive efficiency across discrete, process, and distribution sectors.
From consulting to design agencies, or from legal to accounting/tax services—Boyer has done it all when it comes to helping professional services firms. We optimize project delivery, boost profitability, and scale operations by tailoring Microsoft’s solutions to each of their unique needs.
From family farms to large-scale agribusinesses—Boyer has the expertise to help agricultural organizations thrive in a digital-first world. We streamline supply chain management, ensure rigorous food safety compliance, and provide real-time visibility by implementing Microsoft’s cloud-based solutions tailored to the unique rhythms of the farming industry.
From commercial printers to specialized packaging firms—Boyer understands the complexities of managing high-volume, custom production environments. We eliminate the cost of disconnected systems, improve order accuracy, and drive shop-floor efficiency by deploying Microsoft technology designed to integrate every stage of your printing operation.
Other Industries
In addition to Boyer’s focus on the above primary sectors, our expert consultants have over a million hours of consulting experience transforming software systems for companies across a wide range of industries and segments. This means our team is well equipped to help small and mid-sized businesses across multiple industries.
If you’re looking for self-service insights and expertise, we’ve got you covered. Our resources offer valuable information, from in-depth guides and customer stories showcasing real-world success, to a comprehensive video library. Stay up-to-date with our blog and events, and boost your team’s skills with our expert training and useful downloads.
Since 1994, Boyer has been helping customers do more with their Microsoft software. Learn more about our company, our leadership and our values.
Want to go beyond technical guides and product demos to get real insights from the Boyer experts? Then be sure to subscribe to the Boyer blog.
It’s one thing to hear us talk about ourselves. It’s entirely another to hear what your peers think of their experience with Boyer. Explore our customer stories to see how organizations like yours are driving ROI with Microsoft solutions and Boyer’s expert guidance.
Explore our YouTube channel for expert-led demos, how-to tutorials and thought leadership on Microsoft AI, ERP, CRM and more.
Explore Boyer’s library of product guides and solution white-papers for navigating best practices, support services, solution adoption strategies and more.
Want to learn more about Microsoft’s latest solutions or how Boyer can help you improve your systems? Check out our calendar and register for our upcoming events.
Have a question? Need support? Evaluating Boyer’s services? We’re here to help and we’d love to chat — Reach out today and let’s start the conversation.
Expert Managed Services & Support for Microsoft Dynamics
Flexible managed services and support plans tailored to your Microsoft Dynamics ERP, CRM, and Power Platform—so you get exactly the right level of expertise, from guidance to fully managed care.
Not every client requires the same level of support. Some want to do the work themselves, with perhaps just a bit of guidance from an experienced software consultant. Others need a lot more assistance. Still others don’t want to worry about the details and would rather pay a capable Microsoft partner do the heavy lifting.
No matter which category best describes you, Boyer’s Managed Services & Support offer just the right fit. We can design a support and services plan across your Microsoft business applications, including Dynamics ERP, CRM and Power Platform. This tailored format allows us to give you exactly the support you need.
What is a Managed Service Provider?
According to Gartner, a Managed Service Provider, or MSP, is a company that offers “continuous, regular management, maintenance and support” of IT and software.
Boyer is known for its high-quality services and support. We hold three Microsoft Solution designations, including for Support Services.
Get The Right Level Of Support For Your Business
Whether you want light guidance, hands-on assistance, or fully managed support, Boyer’s Managed Services & Support are designed to fit how your team works. We create tailored service plans across Microsoft Dynamics ERP, CRM, and Power Platform so you get exactly the expertise you need—without unnecessary overhead.
Our Support Plans
Get started with Standard Support
Boyer’s basic support plan consists of reactive break-fix support, live troubleshooting and escalation of Microsoft support tickets as needed. This is billed at the customer’s hourly rate as traditional time and materials support.
Go big with Ultimate Support
This plan lets you pre-purchase blocks of support hours at a discounted rate. Hours can be pre-purchased in bundles of 25, 50, 75 or 100 hours. Ultimate support includes a dedicated resource along with a 4-hour Service Level Agreement (SLA).
Get the best service with 98% CSAT Rating
Boyer’s Managed Services combine deep Microsoft expertise with a proactive support model designed to reduce risk, optimize performance, and extend the value of your Dynamics investment. From day-to-day system support to long-term optimization, we align our services to your business goals.
Trust the experts with Active Advisors
This monthly subscription support plan includes regularly recurring meetings with a dedicated consultant. Choose from 2, 4 or 6 sessions per month. Designed to help you support and enhance the skills of your in-house team, Active Advisors lets you own the tech while relying on an exert for best practice guidance to advise you on next steps.
Get software enhancements with Foundation Plus
Our most popular subscription support plan includes break-fix support PLUS ongoing product enhancements to the software solutions being supported (Business Central, CRM and/or Power Platform).
Foundation Plus takes a proactive approach to your collective software systems, continually fine-tuning them to increase your company’s efficiency. In addition to on-demand support, you get a recurring meeting with a dedicated Microsoft advisor. Together you create a backlog of priority software improvements that Boyer’s software consulting team.
Plus: Ask about our discounted support plans for nonprofits.
Standard
Pay as you go
Ideal for...
Organization with light Support needs who prefer flexibility
You’ll appreciate
- No monthly commitment
- Flexible hourly billing
- Easy entry point for smaller budgets
Choose me if...
You’re comfortable handling most issues internally or just want a reactionary solution available when needed
Ultimate
Pre-paid support
Ideal for...
Teams that want guaranteed availability and faster respons
You’ll appreciate
- Prepaid hours at a preferred rate
- Priority response time
- Peace of mind knowing hours are reserved
Choose me if...
You’d like more predictability, pay-as-you-go but don’t require ongoing proactive improvements
Advisors
Fractional consulting
Ideal for...
Organization seeking regular, guidance and training
You’ll appreciate
- Dedicated advisor who knows your business
- Regular check-in for training & optimization
- Help with roadmapping your system
Choose me if...
you want strategic input and skill-building, while still managing day-to-day fixes in-house
Foundation+
Recommended
Ideal for...
Teams looking for a proactive, all-in-one solution at a budget-friendly predictable cost
You’ll appreciate
- Combo of break-fix & proactive improvements
- Dedicated advisor and technical consultants
- Regular Feature delivery, training, and backlog tasks
- Full partnership
- Predictable cost
Choose me if...
You want a partner who resolves issues AND regularly meets to discuss features, priorities and system enhancements
Customer Story:
See how Plunkett’s Pest Control used Boyer’s managed support plan to implement a Power App that lets them manage their vehicle fleet.
We understand that every organization has unique support needs. Some prefer to be hands-on in every aspect of their business. Others value expert guidance, and some just want to hand off those complex tasks. That’s where Boyer comes in with customized options in our Microsoft Dynamics Managed Services and Support.
Our Managed Services
As with our support plans, we’ve also got a range of services to make sure your business gets exactly the help you need. Our services can help you get started quickly — or scale — with Microsoft Dynamics ERP, CRM or the Power Platform.
Kickstart your project with a packaged implementation designed to get you up and running on your new Microsoft solution fast. Each package includes post-go-live support to allow you to continue enhancing the solution to meet your needs.
Boyer’s Managed Services & Support plans ensure that businesses receive the precise level of assistance they need. Opting for a managed service provider like Boyer not only ensures expert care and proactive solutions. It also offers a strategic approach to IT and software management, leading to cost savings, increased efficiency, and a maximized return on investment.
Benefits of a Managed Service Provider
A managed services support plan offers so much more than basic support. Traditional support plans are reactive, fixing what’s broken. Managed services take a much more proactive approach. Paired with support, they make sure you are covered for both immediate fixes and future improvements. Here are 7 key benefits to opting for a managed service and support plan:
1. Known cost
2. Expert care
3. Regular meetings
4. Proactive approach
5. Resource savings
6. Money savings
7. Increased efficiency
Choosing MSP experts like Boyer isn’t just about getting personalized care and proactive solutions. It’s also a strategic approach to IT and software management that can lead to cost savings, increased efficiency, and a maximized return on investment. Contact us today to see how Boyer can support your Microsoft solutions!
Frequently Asked Questions
What is a managed service provider?
A Managed Service Provider (MSP) delivers ongoing management, maintenance, and support for your business software and systems. According to Gartner, an MSP provides continuous and regular IT and application support rather than one-off fixes.
In practice, this means proactive system care, expert guidance, recurring strategy sessions, and fast issue resolution – not just break-fix help when something goes wrong. Boyer’s Managed Services & Support combine reactive support with proactive optimization so your Microsoft business applications keep improving over time.
What is Microsoft Dynamics?
Microsoft Dynamics is Microsoft’s suite of ERP and CRM business applications used to manage finance, operations, sales, service, and reporting. It works alongside tools like the Microsoft Power Platform to automate workflows, build apps, and surface insights across your organization.
Together, these platforms help businesses centralize data, streamline operations, and make better decisions but they also require ongoing support, configuration, and optimization to deliver full value. That’s where managed services come in.
Do you help with Cloud migrations?
Yes. Boyer supports full cloud migrations and implementations across the entire Microsoft ecosystem, including ERP (Business Central) and CRM (Sales, Service, and Marketing). Our comprehensive process covers:
- Strategic Planning: Aligning your migration with specific business goals.
- Data Migration: Securely moving your legacy data into the cloud.
- Configuration & Customization: Tailoring the system to your unique workflows.
- Testing & Validation: Ensuring everything works perfectly before the switch.
- Go-Live & Post-Launch Support: Minimizing downtime during the transition.
How do I choose a managed service provider?
Choosing the right MSP comes down to fit, expertise, and service model. Look for a partner that offers:
- Flexible support plans (from light guidance to fully managed care)
- Proven experience with Microsoft Dynamics ERP, CRM, and Power Platform
- Proactive services, not just reactive break-fix support
- Regular strategy meetings with dedicated consultants
- Clear pricing and predictable costs
- A roadmap for continuous improvement
The right MSP should feel like an extension of your team, providing expert care, saving internal resources, and helping maximize your technology investment.
Do you support Microsoft solutions for nonprofit organizations?
Yes. Boyer specializes in helping nonprofits maximize their impact by supporting the entire Microsoft ecosystem, including Business Central (ERP), Dynamics 365 (CRM), and the Power Platform. We go beyond standard implementations to provide ongoing managed services tailored to the unique operational needs of mission-driven organizations. Where Boyer truly shines is in our ability to provide:
- Focused Fundraising: Our proprietary solution built directly on Dynamics 365 Sales, specifically designed to streamline donor management and engagement.
- Comprehensive Support: From reactive troubleshooting to proactive software enhancements, we ensure your technology supports your mission rather than slowing it down.
- Operational Efficiency: We help reduce administrative burdens by integrating fragmented systems, allowing your team to focus on what matters most.
What managed services do you offer for AI or Copilot?
Boyer provides a structured path for organizations to safely adopt and optimize AI within the Microsoft ecosystem. We currently offer AI Readiness Assessments to evaluate your data security and governance, alongside Copilot Workshops designed to identify high-impact use cases that drive immediate productivity gains. To ensure long-term success, we are also developing a dedicated AI Managed Service plan that will provide ongoing proactive support, prompt engineering guidance, and continuous optimization as Microsoft’s AI capabilities evolve.
