Recent Microsoft Office update creates problem with Dynamics GP Word Templates

Are you experiencing issues within your Microsoft Dynamics GP system shortly after updating Microsoft Office? If so, you’re not alone. We recently became aware of this issue for a few of our clients.

Specifically, the most recent Microsoft Office update on Sept. 9, 2020 — update 16.0.13127.20378 — is causing problems in Dynamics GP printing reports if and when those reports are trying to use a Microsoft Word Template.

If this Office update is applied, you will likely get the following error message:

Unfortunately, the only fix at this point is to roll back to a previous Office update. Microsoft is aware of the issue and is working to fix it.

UPDATE: As of Sept. 29, a fix is finally on its way and will be included with the GP 18.3 update. Anyone unable to update to this latest version can follow the steps for a workaround suggested Sept. 22 in this community blog. We no longer recommend rolling back to the previous Office update.