The sales world isn't just changing—it's being completely reinvented. It feels like every day there’s a new article on AI, and a new tool to learn. Microsoft has been on the AI bandwagon for a while, and their introduction of “sales agents” within their Copilot tool is one that can 10x your sales team’s efficiency if you’re willing to embrace it. Understanding how these AI-powered sales agents can enhance your sales operations is crucial for delivering value-added services and staying competitive in the marketplace. The integration of these sophisticated AI tools is not merely an incremental improvement but a fundamental reimagining of how sales teams operate and engage with prospects.Boyer & Associates has the experts you … [Read more...] about How Microsoft Copilot sales agents are 10x-ing efficiency
How AI is revolutionizing collections in F&SCM
Imagine your collections team transforming overnight from reactive firefighters into strategic financial advisors. That's exactly what's happening as Microsoft Dynamics 365 Finance & Supply Chain Management's (F&SCM) AI-powered collections rewrites the rules of the game. Let's dive into this game-changing innovation that's turning traditional collections wisdom on its head.The old way: collections by intuitionRemember when collections meant spreadsheets, sticky notes, and gut feelings? When your team would:Those days are rapidly becoming ancient history.F&SCM doesn't just track payments—it predicts them. The platform's AI engine acts like a financial fortune teller, analyzing thousands of data points to forecast with remarkable … [Read more...] about How AI is revolutionizing collections in F&SCM
Are you actually using Dynamics 365 AI features?
Top 7 Microsoft AI Tools Not to MissLet's be honest – you've probably heard the AI buzz around Microsoft Dynamics 365, but are you actually leveraging it? If you're still manually forecasting demand or letting your sales team guess which leads are worth pursuing, you're essentially leaving money on the table.The good news? Microsoft has packed Dynamics 365 with some seriously impressive AI capabilities that can transform how your business operates. At Boyer, we've already helped other organizations unlock these features, and the results speak for themselves. Let's dive into the top 7 AI-driven tools you should absolutely use ...1. Copilot: your new business assistantMicrosoft Copilot isn't just another chatbot – it's like … [Read more...] about Are you actually using Dynamics 365 AI features?
Canada’s AI paradox: Big investment, low literacy
Canada is making massive investments in artificial intelligence, ranking 4th globally with more than $15 billion USD poured into AI over the past decade. We're ahead of Germany, India, Korea and France, a clear signal that our government and private sectors see AI as a strategic priority.But here’s the paradox: we’re investing billions in a technology most Canadians don’t understand or even trust. A 2025 global study reveals that Canada ranks:This disconnect is alarming. We’re betting big on AI to drive productivity, innovation, and competitiveness, yet the public lacks the skills and confidence to adopt it.Why our AI investment mattersAI isn’t just a tech trend. It’s a foundational shift in how … [Read more...] about Canada’s AI paradox: Big investment, low literacy
Copilot vs. ChatGPT vs. agents — What’s the difference?
AI is everywhere – but not all AI is created equal. From ChatGPT to Microsoft Copilot to custom-built agents and so much more, each AI tool serves a different purpose. So what’s the difference, and which one should you use?Let’s break it down to see what these key AI tools do and where each of them shines.What is ChatGPT?OpenAI’s ChatGPT made big waves when it debuted in late 2022. Within weeks it was the top buzzword in news, business and even personal conversations. Their 2025 Superbowl ad only reinforced the idea that ChatGPT is a well-known AI tool.But what exactly is it? In technical terms, it’s an advanced AI chatbot that relies on large language models. In other words, it talks like a human, … [Read more...] about Copilot vs. ChatGPT vs. agents — What’s the difference?
Benefits of AI-powered Copilot support for procurement
FSCM’s secret weapon helps identify impact of purchase order changesManaging purchase orders can be the biggest headache ever, especially with all the current supply chain disruptions. Whether you're a small business owner or part of a large corporation, the purchase order process is essential. However, it’s also a time-consuming process that’s prone to errors. Boyer & Associates has a better way thanks to Copilot support for procurement. With the use of modern AI technology in Microsoft Dynamics 365 Finance & Supply Chain Management, you can streamline this process and make it more efficient.We have helped numerous businesses transform their purchase order process with Microsoft AI technology. Read on and find out why … [Read more...] about Benefits of AI-powered Copilot support for procurement
Top 3 things we learned from 3 key AI events
AI is the buzzword of the century. From generative AI to agentic AI and everything in between, just about every business conversation these days will eventually end up on the topic of — you guessed it — AI.What do you think about AI? What’s your company’s stance? Are you taking a wait-and-see approach, or are you already diving in to see what you can do? The questions are endless, and the answers vary greatly from company to company.The #BoyerAIcrew attended 3 AI events across 3 time zones over the past 3 months. We started small, with a Microsoft AI tour stop in Detroit in February. Next, we hit up the AI Agent & Copilot Summit in San Diego in March. We capped it off with another Microsoft AI tour stop in Atlanta, this one easily twice … [Read more...] about Top 3 things we learned from 3 key AI events
The Guide for Transforming Your Business with Enterprise AI
Does all the talk around AI make you think of futuristic science fiction movies? Maybe you think it’s not for you or it’s too complicated. Good news — It’s NOT too complicated! AI is changing the way we do business and making things easier. For businesses like yours, leveraging AI in your enterprise ERP can lead to significant competitive advantages. Boyer and Associates specializes in guiding businesses like yours through AI implementations and tools. Our team of experts work closely with your business to identify key areas where AI can provide the most value and impact. We offer end-to-end solutions, from initial consultation and strategic planning to deployment and ongoing support. By leveraging our extensive experience … [Read more...] about The Guide for Transforming Your Business with Enterprise AI
How secure is my data when I use Microsoft Copilot?
Answers to Copilot questions you’ve always wonderedWith the onset of the powerful Microsoft AI tool, Copilot, we have been getting more questions on surrounding data security. If AI can gather all this information, what is it doing with it in the background?Rest assured; your data is safe. It is protected by comprehensive, industry-leading compliance, security, and privacy controls. Copilot for Dynamics 365 has a set of core security and privacy practices and is built around Microsoft’s Responsible AI Standards. Additionally, because Copilot is running in Azure cloud, your data is secured and not shared with OpenAI.Copilot and your dataTo sum it up, you are in control of your data. Microsoft doesn’t share your data unless you’ve granted … [Read more...] about How secure is my data when I use Microsoft Copilot?
Streamlining Data Analysis and Reporting for Customer Insights with Microsoft Co-pilot
Imagine you're deep into a complex financial report. Instead of spending hours wrestling with spreadsheets, you simply ask Copilot to pinpoint key trends and spot any anomalies. In seconds, the hard work is done for you, freeing you to focus on making strategic decisions rather than getting bogged down in data.With Microsoft Copilot, familiar tools like Excel, Power BI, and Word transform into powerful engines of efficiency. Forget about tedious manual entry or guesswork—Copilot delivers clear, actionable insights in real time. It’s like having a top-tier analyst by your side, streamlining your workflow and boosting your productivity to new heights.Work with Boyer & Associates to implement Microsoft Copilot for Microsoft 365 and … [Read more...] about Streamlining Data Analysis and Reporting for Customer Insights with Microsoft Co-pilot
