Boyer & Associates is launching an online portal next month to enhance our Microsoft Dynamics client support.
This internal portal will allow our clients to submit their support tickets directly through the Boyer website and gain more visibility into the status of any tickets currently in process.
Starting Oct. 1, clients may submit tickets either through the online portal or through our support emails. This transition period will last one month.
Then, on Oct. 31, our support email inboxes and phone support will become inactive. At that point, all support requests must be routed through the portal.
For details on how to register for and navigate Boyer’s upcoming client support portal, check out these short video tutorials:
- Tutorial 1 — Register: https://youtu.be/XetmH1zIFM8
- Tutorial 2 — Sign In & Navigation: https://youtu.be/bZUwfNCUJn8
- Tutorial 3 — Create a Case: https://youtu.be/lnGC4uvhn2E
- Tutorial 4 — View Open & Closed Cases: https://youtu.be/d_cYIhoaGQM
Boyer offers Microsoft Dynamics client support through monthly support plans as well as on a time-and-materials basis. We support Microsoft Dynamics ERP, CRM and Power Platform solutions.
If you are already a Boyer support client and have questions regarding the support portal or are having issues accessing the portal, please contact Director of Managed Services Dave Kuntz at dkuntz@boyerassoc.com. If you want more information on our available support options, check out our Managed Services & Support page or contact us.
