Are you experiencing issues within your Microsoft Dynamics GP system shortly after updating Microsoft Office? If so, you’re not alone. We recently became aware of this issue for a few of our clients.
Specifically, the most recent Microsoft Office update on Sept. 9, 2020 — update 16.0.13127.20378 — is causing problems in Dynamics GP printing reports if and when those reports are trying to use a Microsoft Word Template.
If this Office update is applied, you will likely get the following error message:
Unfortunately, the only fix at this point is to roll back to a previous Office update. Microsoft is aware of the issue and is working to fix it.
UPDATE: As of Sept. 29, a fix is finally on its way and will be included with the GP 18.3 update. Anyone unable to update to this latest version can follow the steps for a workaround suggested Sept. 22 in this community blog. We no longer recommend rolling back to the previous Office update.